Incorrect Fund allocation

Hi There,

I have paid everything up to date but still my Vitality was not linked to Virgin Active. I have been charged R1000 or more JUST FOR GYM. Because the Vitality had not been re-instated! Even though the accounts show that it had all been paid up to date. I feel ******.

The accounts department has not allocated my payments correctly and therefore are sitting with money I had paid for Vitality and just simply not allocated it.