1 reviews | Active since Dec 2013
INCORRECT COMMENCEMENT DATE PROCESSED AND CHRARGED
I recently joined Dicovery upon my return the the country in April 2015. My fiance then returned in May and I added him as a beneficiary from the 1 June 2015. On the 19 May 2015 I received a message confirming that my dependent had been added from the 1 April 2015 and I called them to resolve this and amend the commencement date to 1 June as per my signed acceptance letter. I received an email confirming that my query had been resolved on the 20 May 2015. On the 1 June 2015 Discovery debited my account for the additional amount for the dependent from the 1 April 2015. I am beyond frustrated as this error has been made on Discovery's behalf and now I will have to incur additional bank charges. I have not even received my medical aid card and have been a member for two months.
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would like to firstly apologise for the inconvenience experienced. The start date for your dependant has been amended to 01/06/2015 however, the debit orders were already submitted prior to the change being processed. We are awaiting confirmation from the bank if the debit was successful so that we can arrange the necessary refund. I have emailed you the details and await your response to assist further.
Please feel free to contact me directly should you have any concerns.
Regards
Rishana
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would like to firstly apologise for the inconvenience experienced. The start date for your dependant has been amended to 01/06/2015 however, the debit orders were already submitted prior to the change being processed. We are awaiting confirmation from the bank if the debit was successful so that we can arrange the necessary refund. I have emailed you the details and await your response to assist further.
Please feel free to contact me directly should you have any concerns.
Regards
Rishana