Incorrect Clawback amount deducted from my claim

With Discovery Health, one has to always resort to social media or he’ll Peter to get any sort of service because if you call their service centre, it’s a complete waste of time. I called last week to query an amount of clawback and tmi was advised the the claim would be reprocessed as I was not supposed to be charged this amount. The consultant Kensley, although very helpful and much better than the previous 3 who kept transferring me from one to another, still has not provided me with feedback that was promised within 3 days. He requested for the wrong to be reprocessed and my query is still not resolved. I need this to be resolved.