Incorrect claim registred/no response from call ce

I submitted a claim online last week. Friday I went to check the status and saw it was captured incorrectly. They want to refund the healthcare professional after I wrote on statement REFUND MEMBER! This is paid via debit order off my bank account each month. Then I phone d call centre, for 40 minutes the consultant could not even find the claim although it is on the website. She then promised she will phone me back between 12 and 1 which did not happen surprise.<br> <br> I want this corrected as the wrong person will be paid and no-one seems to be able to assist me!<br> <br> They are wasting time and my phone account to get this corrected because they captured it incorrectly!