Incorrect cash backs , cash backs missing , two months on still unresolved

It’s been virtually two months since my initial contact with discovery

Regarding incorrect cash backs at lower than qualified percentages

Cash backs not missing

Numerous issues are left unresolved

Discovery vitality’s service is literally a joke

Vitality as a whole is sub divisional and hugely frustrating

The reason why it takes so long for issues to be addressed is because

You literally end up dealing with consultants to address half the issue each time

And palm off other issues ie I can’t help with Vitality points but I can’t help with Vitality benefits

I can help with Vitality benefits but I can’t advise on Vitality bank boosted rewards

VITALITY YOU SHOULD BE ONE ENTITY DEALING WITH VITALITY ISSUES

not divided by sub divisions

My queries need to be addressed by one person not 3 to 4 different people who even then do not come back with resolution

My missing Woolworth’s cash backs are left unresolved after two months since the issue was raised

I am still after two months waiting for a statement showing a break down on Cash backs paid back of what percentages based on my spend to CHECK THAT YOU HAVE ADHERED TO THE CORRECT PERCENTAGES I QUALIFY FOR

This is outstanding

Since then you have also CONVENIENTLY SHORT PAID me incorrectly on my healthy gear benefit AS WELL

IF YOU HAVE ANY COMMON DECENCY YOU WILL GET SOMEONE PICK UP PHONE AND CALL ME

SOMEONE WHO CAN ADDRESS ALL THESE DISCREPANCIES ONE AND FOR ALL

I HAVE WAITED LONG ENOUGH

MAYBE I SHOULD TAKE THIS TO CONSUMER WATCH IN ORDER FOR YOU TO ACTUALLY TREAT ME AS A CLIENT SHOULD BE