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Matthew W

1 reviews | Active since Oct 2017

05 Oct 2017, 10:12

Incorrect Billing since January

I am a student and My account has been incorrectly debited since January for a premium that does not belong to me. I have taken this up on numerous occasions, supp**** bank statements to prove this and still being debited. I have been incurring bank changes and overdraft costs for reversal of these payments with no luck in getting resolved. All I want is to stop this incorrect debit and get refunded accordingly.

0
Replies (5)
Discovery Health
Discovery Health's reply05 Oct 2017, 10:29
Official

Thank you for raising your concerns with us.

As discussed telephonically kindly email us the relevant details so that we can investigate the matter further.

Regards,

Habibah
Discovery Life

Discovery Health
Discovery Health's reply06 Oct 2017, 10:37
Official

Dear Matthew. Whiting

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team.

Discovery Health
Discovery Health's reply13 Oct 2017, 14:01
Official

Dear Matthew. Whiting

We have been in touch with your mum to answer your comments.

Regards
Discovery Health Servicing Team

MW
Matthew W's update14 Nov 2017, 20:08
Reviewer Update
Well another month of incorrect deductions! Instant reponse received to my original message but follow through non existent! Come on Discovery please sort this out.
Discovery Health
Discovery Health's reply15 Nov 2017, 09:03
Official

Dear Matthew. Whiting

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team