Incorrect billing date

Item: Discovery Health
Rating: 2
Author: Kenny F

I app**** for Classic Delta Saver last week, I told the consultant to start the medical aid on 01/07/2015 when asked what date I want to start. I then get an email stating that my benefit will be started in May! I reply telling them that I asked for July, I get ignored and sent more forms stating that I will get my benefit in May. Very frustrating!!!

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Replies (1)

Discovery Health's replyOfficial

27 May 2015, 11:29

Hello droof,

Thank you for speaking to me earlier.

I confirmed that your start date has since been adjusted according to your request, 01 July 2015. We are investigating the details and I would like to sincerely apologise for the inconvenience. We will address this appropriately so that it does not occur in future.

Thank you for allowing me to assist with your query. Please feel free to contact us should you require any further assistance.

Regards
Rishana

Discovery Health's reply27 May 2015, 11:29

Official