1 reviews | Active since Dec 2016

02 Dec 2016, 11:03

Incorrect billing

<p>Discovery has been debiting my account since August 2016 (in error). I've been in communication with various parties on the Health and Vitality side of the business; in August I was assured the issue was resolved, it wasn't. In September the same debit came from Discovery. Again, I was promised it was resolved. It wasn't. In October the same debit came from Discovery. After involving an Executive at Discovery it was resolved. No debit in November BUT NOW on 1 December, I see a Discovery Medical Aid Premium AGAIN - this time for a different amount. I am at a loss as to what to do to solve this. Discovery's incompetence is shocking and I have no faith that they will actually resolve this. </p>

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Replies (2)
Discovery Health
Discovery Health's reply02 Dec 2016, 11:16
Official

Dear julia -botha

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

's update12 Dec 2016, 09:32
Reviewer Update

I've still not had an update on this matter. It is now 10 days after my complaint.

Heelan Nana is handling the issue, apparently. I've followed up with him this morning as I've had no pro-active feedback from Discovery to date.