Incorrect amounts communicated and debited

Hi<br> <br> I changed my discovery plan from coastal core to keycare because i have moved inland and that is the easiest change right now. I then cancelled my vitality account. i was assured that the amount extra in my vitality would be transferred to my medical side.<br> <br> The change was reported as successful on the 10th of September.<br> <br> Discovery sent me an emails with the following references: #***# and #***#.<br> <br> The email from discovery health stated that my first debit would be R1 799.00 and i was certain that since it was the 10th of the month, this was correct. <br> <br> they debited R2241.00 which does not correlate with the amount they confirmed with me.I have called them and asked them to refund me the R558.00 difference and they refused.. <br> <br> I received a seperate membership certificate which correlates with the booklet however the amount in the email differs and i understand that the email is more important than the certificate as it should indicate more accurate updated amounts.<br> <br> I require that this matter be escalated and my R558 be refunded to my account as soon as possible. The consumer protection act Consumer Right No.5 backs me.