incorrect amount paid for claim -false confirmatio

Sent in claim Tuesday for R750 for specialist. None paid by Thursday. Emailed. Email from GAU escalations that R750 has been relased on Thursday for payment and will reflect Saturday. Now sunday only R357 odd was paid. I am on DH cost refund and no threshold thus 100% should be paid back to me! What the hell is going on with DH service these days?! The call centre agent above is also less than helpful as she replies with the same email twice! This is terrible service. I want this sorted asap! Bad bad service!!!!!