INCORRECT ACTIONS AND BAD SERVICE

On 23 February 2023 Discovery Health unilaterally (without any correspondence or notification) decided to cancel my Hospital plan due to non-payment back dated to 31 October 2022 as they claimed that was the last date they received the last payment.

I immediately disputed the cancellation and forwarded the relevant POP’s which were also sent every month to ***. As usual I received a confirmation mail with a reference number to say they are working on my case. I then received a further mail 24 hrs later stating that I need to pay 4 installments to reinstate my medical plan and again I sent the same POP’s .

The same process followed and 24 hrs later I again received a mail stating that they now recognize the one payment made in February 2023 and that I still have to pay another 3 installments. I insisted that ,y medical plan be reinstated up and until the date I provide POP’s but still they refuse and claimed 3 installments.

Conveniently this has now gone past the end of Febr 2023 and due to the fact that I could not make any payments as my medical Plan was cancelled and removed from my app leaving me further at risk. My last correspondence to Discovery was 1 March 2023 and since then I received zero further feedback, calls or any correspondence on the matter. The matter is dragging out and my risk is increasing as I am currently sitting with zero cover should any medical emergency occur. This is absolutely bad service caused by incompetence and without taking into account what harm I could be cause by their negligence and lack of service.