Inconsiderate and unreasonable

I called Discovery to change my medical aid to keycare plus as I am unemployed as of Thursday 11.02.2021 on Wednesday I had a conversation with a very good consultant and she advised me that it is fine we can change over as I lost my job and will not be receiving an income I called back today and was advised there is a whole lot of paperwork to be completed and I cannot understand why I have a termination of employment letter the medical aid should just be transferred as is now they are requesting all sorts of documentation including my bank statement My current bank statement is going to reflect my pay which I was collecting for the last 3 months how is it going to prove that I am unemployed The lack of sympathy is something else The consultant tells me that she will move me to the highest plan on keycare plus I find this behavior really disturbing I am already struggling with the fact that I lost my job and I still wanted to keep the medical aid with whatever money I have left But discovery is more worried about unnecessary documentation I have been with discovery from 2003 to current If there is so much of an issue then I think its best discovery cancels my medical aid as of the end of the month and I will look elsewhere for a more affordable medical aid cover Discovery is not the cheapest cover Im irritated about the fact they want a 3 month bank statement anyone can understand if im unemployed from the 11.02.2021 how will my bank statement prove this My unemployment documentation will. Membership number ***