*********** turnaround time

So after having my mother and son on my employers medical aid for years.Faced with the tedious task to get them on new medical aid,due to my resignation.My mother who has been on medical aid since 2006,now mus pay a late joiner penalty of 75%, which was never imposed by Old Mutual and Resolution when we were members of that med aid.Ive been struggling to get this medical aid activated since April,staff are so *********** and no one comes back to me.I am the person doing the medical aid,but they refuse to deal with me,insist on dealing with 70yr old pensioner whose never done anything like this for herself.They've now sent a form back due to sginature differs,this is a 70 year old,who doesnt even remembr wat she ate last week.she will nevr sign the same.Secondly my son who is a fulltme student,providd endless paperwrk to prove it,only to find Discovery still didnt get the premium right of R330,instead debit my account with R1500 on 2 June 2015, without anyone signing acceptance of the premium.That is ***** as no one agreed to it.I have yet to receive feedback and this is almost 3 months later.How does a big company like Discovery employ incomptent,imbisiles to deal with their client