ST
Salome T

1 reviews | Active since Mar 2012

23 Aug 2018, 16:45

*********** Staff & Lies

I have a small brain tumour. It was discovered through some very vigorous testing, including an MRI. According to my Prescribed Minimum Benefit, Discovery covers this MRI. Discovery paid partially for this, I covered R2750 myself. I was promised MULTIPLE times over the phone I would be reimbursed this amount. Discovery have now revoke any kind of competent payment, paying the wrong amounts to the wrong people, creating a negative account balance for my account with the radiologists. this payment has been reprocessed multiple times. I've spoken to a consultant 3 times a week for almost a month. It is still not fixed. I will leave this medical aid as soon as I am able, but I have a medical condition that I have to be helped with. The most *********** staff I have ever come across.

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Replies (2)
Discovery Health
Discovery Health's reply24 Aug 2018, 09:06
Official

Dear smteuteberg

We’ve noted your concerns and we’re investigating the matter.
We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Aug 2018, 08:10
Official

Dear smteuteberg

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team