*********** Staff/ Issue unresolved

On 15 August 2018 I sent an application through to Hlamani Chauke for my mom to join medical aid. I dealt with this as my mom is not fami**** with how this works. I had made it clear to Hlamani in the begining that I am the point of contact regarding this policy and not my mom . On 16 August 2018 I received a mail from Hlamani with the acceptance letter on which no late joiner penalty was imposed and only a 12 month waiting period for 1 condition (I have all this info if requested). My mother signed the letter and I sent it back to Hlamani on 20 August 2018. On 21 August Hlamani responded that she received the letter. Hlamani then contacted me via phone call to inform me that my mother had cancelled the policy. When I inquired when, they advised she was contacted on 17 August 2018. I thrn advised them their info is incorrect as I only sent my mom's signed acceptance letter 20 August 2018. I immediately called my mom who informed me that Discover had not phoned her once!! After I got angry, Hlamani referred me to Sefora Mohapeloa. After a few discussions on email (which I still have), Sefora needed info to do underwriting again!!! I was enraged at this point and requested proof of the recording where they spoke to my mom (which I never got by the way) She then told me that she listened to the recording where my mom was supposedly called and it turned out the underwriter called the wrong person and not my mom!!!!!!! How u professional is this??? I wanted to know why underwriting had to be done AGAIN?? She then advised the underwriter did not do his job but that she will remedy this mess. On 24 August Sefora contacted me via telephone and advised that all she needs is for my mom to state she is healthy and to save more inconvenience she will do a conference call with my mom and I later that day and then the policy will be restored as before and no changes will appy. Today is 28 August and I have not heard from Sefora since 24 August. I sent an email twice to ask for feedback and Hlamani called me back, but with different requirements as Sefora?!?! I mean is this a joke?? *********** underwriter messes up this whole policy and no one takes accountibility and lets the Potential client sit with all the ****!! And it is STILL NOT resolved, because Hlamani informed me Sefora is off sick, and left this case RIGHT THERE!! No one is notified to take over and see it through, its just left nowhere and no one knows what the hell to do! So ***********. And this is at entry stage....imagine the struggle and issues when a person becomes a client??? Im disgusted with Discovery! I expected world class service from such a big leading reputable company.