*********** staff is now the customers problem

Worst customer service. My FNB bank account was closed about 5 years ago now, I notified them of this, I have spent many hours with the call center to try update my bank account on their system, I mailed them, I have also spent hours on the website and app trying to update the banking details.

Discovery made a payment to my old (no longer active) FNB account, and are now claiming it back - a mere R1073 - and as much as I tell them it would have bounced or they would need to reverse the transaction through their bank.

They say it is my issue with my bank (I dont bank with FNB, it's not my bank), so I must sort it out, and I owe them the money now.

Stop making your incompetence my problem. I have made it clear that the FNB account doesnt work. I have made it clear my banking details have changed. My discovery bank details even show up on the discovery website when trying to pay for medical aid, but they have been unable to remove the WRONG banking details for 5 years now, and keep making it my problem.

Worst service, and way over priced for the actual products they offer.