*********** STAFF: DISCOVERY HEALTH AND CLICKS WAVERLEY PLAZA

I am a member of Discovery Medical Aid. I've used a certain S7 medication for 5years. On 8/1/22 I've sent a family member with a prescription to Clicks, Waverley. The assistant pharmacist has taken the prescription and disappeared for about 15 minutes. A lady has come back with the assistant and has told my family member that I can't have the medication. I am only entitled to get this medication in March 2022. My family member has told her I've been using this meds for 5years so why is there a problem? She said she will give me 28tablets instead of 42 but he must pay cash for the meds. My family member has paid cash for the meds. I hve clearly not ben happy with this assistant and lady in charge as they couldn't give a reason for the declined meds. Discovery always send you a survey once you called their offices. I've told the manager, who also called me the next day that Click couldn't give me a reason why the medication has been declined. The discovery employee has told me then that people overdose on these meds and from January 2022, we have to submit prescriptipns to discovery to be approved first, before we can submit it at Clicks. Clearly there are NO communication between Discovery and Clicks and staff are ***********! I have been using the med for 5 years, clearly Clicks must have been advised of change in procedure! Both Discovery Health and Clicks have to step up their service, failing which I will approach the necessary ombudsman to address the service of both Discovery Health and Clicks! Don't bull**** me, I will get your staff fired Clicks, Waverley Plaza!!!