*********** Staff/Daily Claims/Classic Smart Plan/Beyond Pathetic Service!!!!!!!!!!!!!

<p>I don't even know where to start.</p> <p> </p> <p>This experience has been gruelling and so long in the tooth, I have probably dealt with every call centre agent at this establishment with the "promise" of them getting back to me BUT THEY NEVER DO!</p> <p> </p> <p>This has been going on since May. Zico is the last name I can remember but there was a woman that did call me after Zico and I haven't heard back from her yet either. </p> <p> </p> <p>Reference number 1: ***</p> <p>Reference Number 2: ***</p> <p> </p> <p>Cutting this short: I have x 4 FREE Physiothe****** visits for sport related injuries.</p> <p> </p> <p>These are the facts: I went to a SMART PLAN NETWORK doctor, told her and showed her what happened. She then loaded The ICD10 whatever codes enabling me to vist a SMART PLAN NETWORK physiothe******. I have been there twice and I need to still go back! but because there is an outstanding amount they won't treat me until I settle it. </p> <p> </p> <p>Samantha Dunbar has threatend me with legal action because your *********** daily claims department continuosly reneig the claim for God only knows what reason! Do they even know what the Smart Plan Network benefits are??</p> <p> </p> <p>If this matter is not dealt with before the end of play today (17:00) I will seek legal advice. </p> <p> </p> <p>I am sick and tired of this non - existent service synonmous with Discovery Health. </p> <p> </p> <p>Thane</p> <p> ********** </p> **********