*********** staff and failure in resolving queries

Since the 16th Sept 2019, I have been liaising with Discovery consultants, who consistently can not process the payment schedule. this is after getting authorisation and procedure codes from them. MRI is still to be paid for from Screening and Preventing Benefit but to date this is not yet done although I received authorisaton. Furthermore Client Services Manager, Debbie Zukofa is yet to return my calls, despite leaving numerous messages. Not pleased with their service. Consultants themselves have limited knowledge to benefits awarded to members and further to that they have limited access to the members porfolio and added benefits.