N3
NS 30

1 reviews | Active since Mar 2020

16 Oct 2021, 16:30

*********** Staff

I visited the Discovery vaccination site at Park Square Umhlanga on 12.08.2021 for my first dose of the covid-19 vaccine and again on 26.09.2021 I visited the same site for the second dose. To my surprise I receive an sms to say that I received my 1st dose on the 26.09.2021 which did not make sense. Later when I downloaded the vaccination certificate it reflected 1 dose only. When I queried this with the COVID-19 support team, I was told their records show I only had 1 dose. Clearly the staff at the vaccination site did not do something right. Discovery needs to sort this out because I am not going back to the vaccination site to sort this out. If the staff did what they were supposed to do when I was there, this would not have happened. Sort this out as soon as possible. Train your staff to be more competent and do their job right the first time.

0
Replies (1)
Discovery Health
Discovery Health's reply18 Oct 2021, 07:35
Official
Dear Ns 3
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team