*********** Staff

I stipulate on the claim to not pay out. Its an account of R24k. I only have R3k in savings. I stipulated that this goes against the tax certificate for claims not paid. Guess what - Automated systems is the excuse and they paid it out. Now i must fill in forms to reversal and then make a special payment. If only there were competent discovery workers that would read the messages customers send and just make a courteous phone call to discuss the matter before just running... Its just pathetic, but we have no option but to continue with this medical aid. They have us by the *****.