ZF
Zainab F

1 reviews | Active since Mar 2013

03 Nov 2016, 14:12

*********** staff

<p>I emailed Discovery last week enquiring about the MSA for next year. The premium will increase next year, which is common practice and I understand that. What I do not undertand is why my MSA will decrease by nearly R 800.00 next year.</p> <p>I have received a reply from three different consultants all explaining to me why the premiums have increased, while this was not my query.</p> <p> </p> <p><br />They advise about practitioners increasing there fees and hospitals increasing the fees.</p> <p> </p> <p><br />If this is the case how does it make sense for the MSA to drop by so much.</p> <p> </p> <p><br />If it remained unchanged I wouldn't have a problem. </p> <p> </p> <p><br />I have rep**** to all three consultants saying that they are answering a question which I did not ask. They do not seem to understand this.</p> <p> </p> <p><br />Discovery will be losing clients if this is the service that you offer.</p>

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Replies (2)
Discovery Health
Discovery Health's reply03 Nov 2016, 14:46
Official

Dear zainabf

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Nov 2016, 13:17
Official

Dear zainabf

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team