*********** staff

Called the optometry department with regards to the status of my benefits, spoke to a gentleman who was clueless about the query i had and was of no help, kept me on hold for most of the time and still couldn’t assist, he said he would put me through to his manager Lerato who is supposedly the one who understands better and can assist, only to find that I’m being connected to a dead line that i had to cut the call after I’ve been hanging for a good 20mins, not even a courtesy to phone back?! Dissatisfied and disappointed at the service i got. I still haven’t been assisted with my query.