*********** Staff

I had called into Discovery 3 times to get a claim paid. The first instance the person handling the query was under supervision, so I was patient. The second instance the person took down my details and submitted it as urgent. On The third instance I was told that the previous 2 Reference Numbers did not have any details attached. So guess what.. Discovery will not attempt to call you to rectify the matter, instead they continue to collect my premium but do not pay when you ask for it. Why are the staff so *********** when it comes to dealing with claims? Why do I as a customer have to call in 3 times? To this date I still have not had my claim paid and am still waiting. I would like compensation for my calls over 20 minutes each time as well as my time.<br> <br> I would like this issue to be resolved immediately!!!