*********** Staff

1. Due to the *********** staff at Discovery, my tax information is incorrect. I submitted claims from Nursing Emergency for a total amount of R68 274.03 of which Discovery only recorded R23 208.12 this after numerous calls and submissions. By their *********** staff I now have a shortfall of R45 065.91 not reflecting on the Tax form that I had to submit to SARS. 2. My Doctor submitted an application for my chronic medication in May 15, on the 20th July 15 I made 5 calls, getting cut off a few, 1st consultant said that this had never been received, yet the other consultants could see it on the system. If you get cut off (bad signal) one would like to think that they would phone back as if they didn't you would end up going through the whole explanation again but that would require some sort of brain power which is sadly lacking at Discovery. It is now three months later and my chronic application from my Doctor still does not reflecting anywhere on my profile that I can see. I am tried of Discovery charging so much each month and then their members having to beg them to sort out either their applications or their claims. They seem to have an excuse for everything.