*********** Staff

My specialist appointment was cancelled because discovery could not give authorisation.<br> <br> I contacted the call centre to find out why must authorisation be needed. They advised me that this is procedure. In due fairness I contacted my GP and requested that a referral letter be submitted to Discovery in order for pre authorisation. Than the nightmare began. I contacted the call for 5 days straight and was advised that the letter was not received. My GP advised me that it was sent however they resend it. I than made contact again with Discovery and they advise me that they cannot give authorisation as the form is incomplete. So i asked them what needs to be completed. The agent told me that the GP needs to fill in what is the reason that the patient is seeing the specialist and so on. I advised the agent that this is a follow up appointment. The patient already seen the specialist ,Why must the GP fill all these details in ? <br> <br> I than spoke to the manager and after some frustration he told me that no authorisation is needed. No referral letter was needed as well.<br> <br> Why was this not sorted out the first time ???<br> <br>