CW
Candice W

1 reviews | Active since Jan 2021

18 Jan 2021, 15:16

*********** service

I was recently appointed the services of AON consultant Yunus Aniff Healthcare consultant BR27910 to assist with transferring my medical aid into my private capacity as I had changed jobs at the end of December 2020. I sent Yunus all my forms 14 Dec. on 15 Dec, I received an email confirming withdrawal of my membership from Bafana, (***). On 13 January I reached out to both Yunus and Bafana asking why my medical aid has been cancelled and not transferred into my own capacity. After contacting Yunus via he's cellphone, I eventually got hold of him and resent my forms to him. I have been following up with him everyday since 13 January to feedback on the reactivation of my medical aid. To date i have received no feedback, only that my application was at the medical aid for urgent solution. I am sure you can understand that it is detrimental to not be with medical aid in this country. This is purely as a result of dropping the ball with my original instructions given. AON consultant has advised that my application is currently with Discovery... i have been a member for almost 10 years, please advise why this is taking so long. Please can someone get back to me today with confirmation that my medical aid is in place.

0
Replies (5)
Discovery Health
Discovery Health's reply19 Jan 2021, 07:22
Official
Dear Candice W
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
CW
Candice W's update19 Jan 2021, 13:47
Reviewer Update
Hello Discovery, I received 2 calls yesterday evening from Yunus advising that my case has been escalated in Discovery and they are working on it. Feedback was due to be received confirming my activation, as apparently since documentation was sent in last week Thursday, turn around time is 24 Hours. Needless to say we are way past the turn around time given. What is the update on my pass. Its 13.46pm and last email from Yunus at 13.08, is that he is still waiting on Discovery!!! what is the hold up?
CW
Candice W's update19 Jan 2021, 14:28
Reviewer Update
Hello, update at 14.28 Membership has been reinstated, per AON consultant feedback.
Discovery Health
Discovery Health's reply20 Jan 2021, 11:22
Official
Dear Candice W
 
We have been in touch with you to answer your comments.
 
Regards 
Discovery Health Servicing Team 
CW
Candice W's update02 Feb 2021, 12:26
Reviewer Update
Hello Discovery,
Me again, the saga continues. I received my membership certificate reflecting reinstatement as of 1 Jan 2021, with monthly subscription of about R4700 to be debited monthly from account. To my horror, this morning my account was double debited for about R9500!!! sending my cheque account into arrears resulting in my life policy been rejected due to no funds available.

Please, how can this be done??? School starts next week, I have school items to buy. How am i supposed to function the rest of the month with no money in my bank account. Also this has a drastic effect on my credit score. My policy has bounced... I would not even want to go into the drastic circumstances of this occurrence, if God forbid something should happen to my well-being. I am a single parent!

Please I need the extra money taken from my account to be refunded as soon as possible. You are playing with my life and my mental well being at this time, as I have no money.
Please, during such a difficult time as this, it is devastating to have this unnecessary stress