*********** Service

I have been fighting discovery for YEARS now to just change my banking details. They keep refunding to an account that doesnt exist anymore (for the last 5 years) and then claiming I need to send it back and now I owe them that amount. Not only has this happened multiple times, but EVERY time I fight and ask them to please change my banking details - by phone, on their site, on the app, as well as emailing the change banking details form that they sent me - MULTIPLE TIMES. They were supposed to even change my health policy to deduct a debit order for my Discovery health policy from my Discovery bank account, and guess what - that didnt even go through. I paid this month via EFT, and woke up this morning to an SMS stating "Your cover has stopped, to restore your cover, make a payment safely on our online platform" - WHEN I HAVE ALREADY PAID. Not only is it absolute BS that they have stopped my payment, but there has been ABSOLUTELY ZERO communication asking for payment or saying that payment hasnt gone through.

Why do you have to make it the most difficult possible experience possible for customers willing to give you money?