*********** Service

I went to the hospital for a procedure, all good and well Discovery paid the procedure. I had to pay the consultation out of my own pocket and claim it back. Which I did. On the app it showed that the refund is approved and that they would refund me. After waiting a couple of days the refund never showed in my bank account, today I decided to follow up. This is where the fun starts! According to discovery I owe them money from 2019 which I never new about. Saying this in 2019 when I went for a procedure I also had a problem when they paid me more than they had too but this was resloved as they did reffersals etc etc. This was because if their negligance not mine. Now they want to penalise me. The call center lady I spoke to transferred my call to finance, this lady said she would look into the issue and phone me at 14:30 today. Needless to say I am still waiting. Discovery you think that you can walk over small individuals and do as you please, because if I cancel my medical it does not make a dent in your revenue. If this is not sorted word of mouth social media etc,etc will know your name and it would not be positive feedback. Big corporate entities think they are untouchable. I want this sorted and my money paid back into my account by Tuesday 22nd June.