*********** service

I have phoned the Discovery call centre 8 times to get this sorted out without any assistance. We needed to move our plan from the company’s name to private. I phoned to ask what needs to be done to get this sorted out. The first person said I needed to send our private bank details, everything else stays the same. I did this. The next day I phoned back to hear if it’s been moved. No, i had to also complete the change of banking details form. Which I did. I phoned back again the next day, but it still wasn’t active. Then I had to send a certified ID copy. Done. Still wasn’t active. Then they wanted bank details confirmed with a bank statement. I sent them the screenshot. When I phoned again they said that wasn’t sufficient, I had to send the full statement. Done as well. STILL NOT ACTIVE. Then they said it was too late for the debit order and I had to make the month’s payment in cash. Done as well. STILL NOT ACTIVE. When I phoned again they said no my husband needs to make a call. He is in the Netherlands, but he phoned and confirmed everything. When i phoned to hear if the membership is activated they said my husband never phoned. I have reference numbers for all of these calls. The next consultant even confirmed “oh this reference nr is for your husband’s call”. How can you then say he didn’t phone. I phoned again now and now there’s another issue. How can it be such a big frustration to just get our membership active?? We’ve paid, we’ve sent all the forms. What else could be the issue. I need this to be sorted out TODAY! I have a VISA appointment tomorrow morning and need travel insurance. This cannot be dragged out any longer. Train your staff better. From the very first call you could’ve told me what all you need. Not one new thing every time I phone to follow up. This has been the worst experience with Discovery and I cannot believe how bad the service was. Now it’s weeks later and it’s still not active. It’s absolutely shocking!