*********** Service

<p>Very disappointed with the Discovery health claims process. Call centre agents promising to come back to you, which they dont. Escalations go unanswered.</p> <p> </p> <p>I have a mexican standoff between the claims personnel and a private doctor. Dicovery say they cant process a claim due to an incorrect code, the doctor states the code is correct. Neither party will do anything about it. So I as the member remain out of pocket.</p> <p>I call the contact centre and promises are made to call the provider and to get back to me. Nothing gets done, a week goes by, I call again and same *******. I then use the escalation procudere I found and that goes unanswered.</p> <p> </p> <p>I guess customer service is not the Discovery motto.</p> <p> </p> <p> </p>