*********** & RUDE staff

Here I go again...

I contacted Discovery to assist me in activating my benefirst. After hours of airtime wasted to *********** consultants. I finally managed to update my banking details… which, was sent with application? So why was this needed, anyway. Just like they took money from my employer and deactivated my Vitality… because they had an “error” and now also managed to slip this request.

This morning I spoke to Jade in the Vitality Call Centre and deep in our conversation, annoyed with me? - I should be annoyed with them. She dropped the call and never called back. I phoned back, got to another consultant who also dropped the call when putting me through. Urgh… I am so annoyed right now.

I did what I had to - updated my banking details and I got the confirmation a month ago already. Why can't I still activate my benefits??? (e.g. HealthyFood, -Gear, etc.)

This is ridiculous, if this doesn’t get sorted out. I’ll get a lawyer, because you are *****ing money… and keeping us from making use of the service we are paying for.

Unbelievable… I was nice for months now. Now I am done! I want my monthly installments bac****