*********** PIECES OF *******

Needlessly placed on extended holds by lazy call centre agents, then repeatedly transferred to the incorrect department. Was **** to by numerous agents (Rosemary, conservation lady and Ndu) then spent well over half an hour on hold. In short, it took 40 mins on the phone to establish what the first person I spoke to should have known and informed me off at the onset of the conversation. Unsurprisingly underwhelming, as always.