*********** /Pathetic service

Been a member for over 10 years decided to cut cost by joining my wife's scheme with our sons we where told by 3 different consultants that this would not be a problem and it would not affect my Vitality as I am a bodybuilder gym is rather important and having been a loyal member paid a once off fee as a life member, so as the upgrade took affect on 28 February 2015 I arrived at Virgin Active on the 2 March only to be told Sorry sir your contract has been cancelled! I am currently training for competitions and now can't even get into the gym! We contacted the pathetic help line got passed around from consultant to consultant \not our department hold on"40 min later maybe you should talk to a manager! Guess what none were available as usual only to be told someone will contact you in 2 -3 working days! So thanks Discovery I'll just put my life on hold for your bunch of *********** employees as I was told it would not affect it in any way. But God help you if you late for a payment! So I'll just wait around and hope a manager maybe decides to contact me as today was day 2 still waiting! Absolutely shocking Service """