*********** management and ZERO customer SERVICE

Discovery has lapsed the med aid bec my company didnt pay their portion.

Have been speaking to discovery for months stating rhis was a possibility. Discovery didnt advise the membership was suspended. Only upon going to the pharmacy, i realised this is the case.

Now after more than 6 calls and 24hours...discovery wants me wait 2-3 days before the department will even change the banking details- yet alone reinstate membership... Even though i immediately paid this membership in full!

Service is disgraceful and my entite family is not covered bec discovery is ***********.

Spoken to a manager, Akiwe and various agentsnp apology and no resolution. Basically the usual "telom worker" mentality

Discovery takes payments and does not offer the service.