AO
Andreas O
1 reviews | Active since Mar 2010
24 Mar 2016, 14:20
*********** Management
Tried to sort out a Chronic Medicine query.Made correct selections.Got to wrong department .In process of being transferred cut off. Tried a second time . Alerted operator of the problem .Cut off again .Why did she not get the right person to phone me .The answer is that they are not allowed to think but act as trained parrots.
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Discovery Health's replyOfficial
01 Apr 2016, 11:09Hello AndreasO,
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. We are addressing this with the relevant departments to ensure that neither you nor anyone else experiences a similar issue ever again. As discussed, in order to assist you with your query, kindly forward us the relevant documents. We will provide feedback to you directly as soon as it is available.
Regards
Norman
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. We are addressing this with the relevant departments to ensure that neither you nor anyone else experiences a similar issue ever again. As discussed, in order to assist you with your query, kindly forward us the relevant documents. We will provide feedback to you directly as soon as it is available.
Regards
Norman
Discovery Health's reply01 Apr 2016, 11:09
Official
Hello AndreasO,
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. We are addressing this with the relevant departments to ensure that neither you nor anyone else experiences a similar issue ever again. As discussed, in order to assist you with your query, kindly forward us the relevant documents. We will provide feedback to you directly as soon as it is available.
Regards
Norman
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. We are addressing this with the relevant departments to ensure that neither you nor anyone else experiences a similar issue ever again. As discussed, in order to assist you with your query, kindly forward us the relevant documents. We will provide feedback to you directly as soon as it is available.
Regards
Norman