*********** ***** RUINING MY FIRST MOTHERHOOD EXPERIENCE!!

The disrespectful, *********** ***** in your employ are turning what's meant to be a pleasant, joyous first-time experience into sheer hell! On top of everything I have to deal with, EVERYDAY I HAVE TO DEAL WITH YOU PEOPLE FEEDING ME LIES AND DOING NOTHING TO RECTIFY YOUR, I say again, YOUR ***** UP!! I am in my 39th week of pregnancy and my biggest stress is having to deal with Discovery Health representatives that either cannot do their job or simply refused to! The maternity benefits were activated timeously, confirmation of this has been provided via the app and numerous representatives I have spoken to, yet still every time i visit the doctor or do anything in line with the benefit you inconsiderate people still deduct from the MSA(savings) I have accrued. I spoke to an Onele who advised the case will be logged and escalated to a superior. SEVEN DAYS LATER, after a NUMBER OF DEDUCTIONS from the MSA, I spoke to some Zinhle who advised that the Onele person in your employ DID NOT LOG ANYTHING and that Zinhle will do her job....she did not! Zinhle did the same NOTHING that Onele did! I then made use of the chat facility where a Nicole person engaged with me and after some time she terminated the chat without advising she will and definitely WITHOUT RESOLVING MY QUERY!! After engaging with THREE people NOTHING HAS BEEN DONE! Today I engaged with Rezana and they advised that none of the evidence I have provided thus far has been attached to the case. Furthermore, this Rezana is asking me(after saying there are no screenshots attached, she somehow located it), if the 37 week screenshot does not relate to a previous pregnancy? Like really?! This is my first child! I also spoke to Kuvashin today who was the first person out of FIVE PEOPLE to actually provide a reference and some sort of progress ***, however, today another amount shows it has been deducted from the MSA! How difficult is it for you people to just do the right thing?! I am in my last few days of my pregnancy and you people are just adding more stress and ruining this experience for me!! How the am I supposed to focus on my child and birth when you people are causing me to stress solely on the financial element and whether or not my child and I will even be able to be in the hospital before we get kicked out due to your disregard for my life and well being! You people have ALLL the proof of all the aforementioned interactions. Should this not be COMPLETELY RECTIFIED BY COB TODAY, then I better have all the chat transcripts and voice recordings as I WILL be taking the necessary escalatory steps.