*********** *****

***********. There is no other word for them. Except for *****. *********** ***** who waste our time. Yes, that sums them up.

On 26 February, I changed my Discovery plan. Discovery told me that they would send me a new membership card. I never asked for this new card - they told me they were sending it to me.

On 9 March, I queried when I could expect to receive it. Discovery called me and first wasted my time explaining how they were within their timeframes and had all followed the correct procedure. Then they confirmed that a new card had been sent to my post box.

I went out of my way over the next few weeks, driving to the post box and checking whether the new card had arrived. Discovery had wasted more of my time, because -

On 9 April, I asked again when I could expect to receive the new card. Only to be told that I would not receive an actual card on the new plan. I told them this was unacceptable, after I had been promised a new card on 2 previous occasions.

On 10 April, I was told, in writing, that a new card would be delivered to me within 5 working days. I also received a couple of phonecalls, wasting even more of my valuable time, assuring me that they would pull out all the stops and ensure that I received the card that had been promised and confirmed.

So today - the 17th of April, after allowing for 5 working days - I once again queried when I could expect to receive the new card that Discovery had offered to me, promised to deliver, and confirmed they would deliver by the 17th of April.

I received yet another time-wasting phonecall. Yet again, the Discovery representative spent the first couple of minutes assuring me that all processes had been followed and all proper reference numbers had been given, and that Discovery had done everything right and that they were just absolutely wonderful. But she could not explain why no new card had been delivered.

There was a pathetic attempt at making excuses about batches of cards being delayed. Not my problem. I was promised a new membership card nearly 2 months ago. I have been **** to by every single Discovery representative who has contacted me since then. One after another. Lies, lies, nothing but lies.

Discovery has been lying to me for the past 2 months. I have received absolutely no value from Discovery for the past 2 months. The only thing that will make this right is if Discovery refunds my premiums for the past 2 months, admitting that they stuffed up, **** to me and wasted my valuable time. And even this would be merely a gesture, as my time is more valuable than the paltry amount of money involved in refunding these premiums.

Discovery - please note. I am not interested in any more of your pathetic excuses or whining phonecalls. Do not waste any more of my time, or I will cancel my membership and take my business elsewhere after many years of loyalty to Discovery.

Thank you.