1 reviews | Active since Dec 2016
*********** Employees at Discovery
My second child was born 26/04/2020. Discovery didn't increase my premium for May for the new addition and in June whacked me with the new premium for May as well as June - note that there was no info or feedback from ANYBODY at Discovery saying my premium would be going up or by how much. June I got whacked R6171 and my debit bounced because I wasn't prepared for that amount. I have since been trying to make this payment and it has been like pulling teeth - I have used over R100 IN AIRTIME WAITING FOR SOMEONE TO ANSWER MY CALL. I have phoned in now for the 4th time and as I'm waiting I'm typing this. All I want to do is to pay my damn contribution that you people ****ed up in the first place. My details on your website for my medical aid broker are also incorrect! I'm SICK AND TIRED OF PAYING FOR YOUR STUFF UPS!!
Took me over an hour to get hold of someone to make the payment only to find out I don't have the option to do a Real-Time Payment because somebody on your side hasn't updated the website to allow me to do that.
So now I've had to make a manual payment and have emailed you guys the POP and I still haven't received an automated response with the reference number attached.
I need this reference number so I can phone you again and have my benefits reactivated or else a double debit is going to go off my account.
But nothing from you guys, yet again.
Took me over an hour to get hold of someone to make the payment only to find out I don't have the option to do a Real-Time Payment because somebody on your side hasn't updated the website to allow me to do that.
So now I've had to make a manual payment and have emailed you guys the POP and I still haven't received an automated response with the reference number attached.
I need this reference number so I can phone you again and have my benefits reactivated or else a double debit is going to go off my account.
But nothing from you guys, yet again.