*********** Employees

I have informed Discovery health more than 6 months ago that my debit order should be processed against a different bank account. Since then the debit order was processed against the correct account. This month however they reverted to processing the debit order against the original account and since that account is dormant and have no funds available the debit order was returned as unpaid. i have now called the call centre and have been holding on for an hour listening to a message informing me that one of their skilled consultants will shortly be available to assist. Not only is their incompetence costing me more than a hour of my time and cellphone charges but the bank also charged me R150 for unpaid fees. They have now just dropped my call.