PG
Pr G

1 reviews | Active since Jul 2011

31 Jul 2018, 08:03

*********** DISCOVERY WONT PAY MY CLAIM FROM HOSPITAL ACCOUNT!!

My son was booked in the day clinic for a dental procedure. I have been back and forth with discovery to correct the claim and pay monies owed to me as I paid the dentist in full for the procedure and required discovery to pay me. I am shocked at the incompetency. I am still awaiting payment. They constantly reject the claim taking it from my savings (my savings is depleted) whereas this is a claim from my hospital account as my son was in the day hospital and also because of the fact that discovery paid the hospital account but not the dentist as they want to pay the dentist from my savings... This is a joke! I have called in several times, had the dentist submit updated claim and have this sorted out. I was promised it would be rectified soonest as its almost a month overdue now.

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Replies (2)
Discovery Health
Discovery Health's reply31 Jul 2018, 08:21
Official

Dear ***ZZZJJJ

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply02 Aug 2018, 11:30
Official

Dear ***ZZZJJJ

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team