*********** Discovery Online Web Server - Policy Holder User Portal

I am writing with regards to the Discovery Health internet policy holder portal. On 22 May last month, i reported to Discovery Health their online user policy holder my existing login password would not work and would not allow me to log into my Discovery medical claims. Normally, if a password is forgotten it takes a couple of minutes to reset the password by following the online instructions using the personal details Discovery health have record. I reported this to Discovery Health and their IT WEB SERVER department failed to respond to my emails. I got a telephone call from their IT WEB SERVER department telling me they had a back log of people, who could not log into their online medical aid portal. Following which after numerous attempts, the new password was accepted after inserting the OTP number by SMS and another SMS confirming my password was successfully changed. Repeating the above steps to reset the password and receiving such confirmation, the Discovery WEB SERVER rejects the new password? I wrote to the executive office of Discovery Health to include copying in the above mentioned. An automated reference number was sent to me via email: WRefNo# ********** 203#- -MailRef# ********** 688#- No one has bothered to contact me. I urgently need to get medical attention as a chronically ill person and cannot do so until i can check all my claims concerning my Blood Thinning tablets. It is crystal clear the staff responsible for Discovery Health Online policy holders portal do not know what they are doing or do the care about the health of their policy holders. Should i have a stroke or heart attack, let it be known i will hold Discovery Health responsible and take legal action as this is unacceptable.