*********** discovery health

This company is run by a bunch of robots. We asked that our banking details need to change, something very simple you should think, which we send emails requesting the change. I get a sms telling me that my medical aid has been suspended due to the fact that they did not receive the funds. How can a medical aid just suspend someone medical aid without even phoning. If something happened during this time to one of my family members and we had to go to hospital they would not have admitted us. The big problem I have you dont play with people's lives like this. My husband spend 3 weeks phone calls up and down to get this fixed. I got a phone call again yesterday telling me they have now received the money but it might take another 24 hours to lift the suspension. For stupid banking details this company fails to look after their clients well- being it's all about money. After spending 30 min yesterday with a consultant again on the phone, he assured me everything is fine I get a stupid sms again today from some robot telling me our vitality and medical aid has been suspended again we must pay online. We dont owe a sent. This is outrageous I have never come across such *********** bunch of people in my life. The problem I have is that discovery is not sure what they are anymore, are they a medical aid, grocery store or a bank? I do not even think the people working for them know anymore. I will not leave this here like I said you playing with people lives just suspending medical aid for no reason. Please fire your robot team and get done real people to deal with clients like you care. Especially not yo mention during a time of covid. I am super anoid and as mentioned, I had enough now of explaining myself to some accounts lady or consultant.