*********** Discovery Health

I suffered a DVT with acute Pulmonory Embolism in June 2014.<br> <br> After my release from hospital I am on anticoagulation therepy and have my INR and dosage done by Pathcare. The treatment has been approved by Discovery Health as Chronic and payments to Pathcare supposed to be made from my Chronic benefit as per Discovery.<br> <br> Discovery every time the payment gets deducted out of my Savings portion. This has been ongoing since June 2014 to be exact. I am fed up calling your Callcenter explaining my story every time.<br> <br> Ok now the average response form Discovery is the following<br> <br> Patchcare has to include the ICD 10 code on line level. After checking with Pathcare they say they can only do it on header level. I have checked with other Med aids and that is correct.<br> <br> After many a call Discovery has told their call center not to tell the client the line level thing. Now you say your system is not capable of handling this. Discovery get your act together and I have to call everytime to revert payment to chronic portion.<br> <br> Lastly I am still awaiting someone to call me back with an answer.<br> <br> Do others have same issues? Aparently Not as I asked someone with same condition and Med aid.<br> <br> Incompotent.