SV
Shameer V

1 reviews | Active since Sept 2012

10 Feb 2020, 08:04

*********** customer service

Re: Huawei and Vitality -WRefNo#***#- -MailRef#***# Where do I begin so I called discovery vitality end of November 2019 to complain about the Huawei health app that not syncing my points spoke to more than 10 consultants who would assist and call me back but too no avail they just kept asking for screenshots. Always asked to speak to manager but they were always busy and never bothered to call back to date my problem hasn't been fixed 3 months and the feedback the whole time is our technicians is still busy with it they cannot give me a time frame. Completely flabbergasted at the type of service received from vitality the solution is I must send manual screen shots and they will allocate the points manually which they don't do timeously either dont know what else to do so frustrated help help help.

0
Replies (2)
Discovery Health
Discovery Health's reply10 Feb 2020, 11:50
Official
Dear Shameer V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Feb 2020, 14:08
Official
Dear Shameer V

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team