*********** CUSTOMER SERVICE

I am utterly disgusted with the level of service I received from Discovery. I was in customer service in the past so I know exactly what the core values are on how to treat a customer. <br> Let me begin to explain my query AGAIN for the UMPTEENTH TIME!<br> I opt to stop using my medical aid as I no longer work and I cant afford to pay my monthly fee. I contact the call centre - spoke to a \trained agent\" who informs me \" its fine -\"let the membership lapse by itself\". Do note - I was in hospital(gave birth) - I was not sure as to whether all funds were paid. I specifically called to find this out as I did not want any surprises of outstanding money that I owe the medical aid. The agent assured me that \"everything is fine \"let the membership lapse by itself\". So I left it - under the impression everything is sorted I move on with my life. Note this happened in October.. I then get an SMS in DEC stating that I owed money. *** - WHY DID NO ONE NOTIFY ME AT THE TIME THAT I WOULD HAVE TO PAY OUTSTANDING FEES IF I STOP. WHY WAS THERE NO COMMUNICATION AT THAT TIME. Im still waiting for a callback from a manager - ITS BEEN A MONTH LATER - UNACCEPTABLE - TRAIN UR PPL TO GIVE THE CORRECT INFORMATION"