*********** CONSULTANTS & POOR SERVICE - Discovery is losing its touch

I have had endless Issues when submitting claims to Discovery. They NEVER communicate if there is any issue with a claim, or if they are not going to be paying something. I have more than enough in my savings, am on a very decent plan and I am paying a ridiculous amount of money for the services I assumed I was supposed to be receiving. Today I called in to check on a claim I submitted on Monday the 11th. Firstly the person I spoke to Siya Xesha, had no way of speaking, she was *********** , she had no knowledge of what she was saying - listen to the call! She was contradicting herself and making excuses for why my claim wont be paid. Firstly I am the customer, give me decent service, do not speak to me as a peer to you, where is the professionalism? Secondly, for the amount I pay, I expect to be reimbursed for co payments expected from me. WHY am I not receiving a refund for the money I paid in an emergency situation. Please advise WHY discovery will not cover this as this Consultant of yours could not clarify this. WHY is there always a problem when I submit a claim. Am I paying you monthly to receive this unprofessional and pathetic service? It seems discovery health does not value its customer as they promise to!