SG
Sihle G

1 reviews | Active since Jul 2011

10 Dec 2015, 08:23

*********** CONSULTANTS

They captured the wrong order for baby's milk. Furthermore they failed to deliver on their promise. They were making excuses telling us that our order will take longer since we staying in a non-metropolitan area but when they deduct their premium it doesn't take long for them to get it though it comes from non-metropolitan area. As of today we haven't received the milk that was ordered in the beginning of November simply because they captured the wrong quantity of milk. After several time we call them to rectify their mistake but still no delivery. In different occasions our order was cancelled for no apparent reason. This is a gross breach of their promise. We pay them and they giving us nonsense now. Someone has to be accountable for this. Our baby doesn't have to suffer for their incompetence.

0
Replies (1)
Discovery Health
Discovery Health's reply14 Dec 2015, 12:30
Official
Hello snesihle,

Thank you for your comment.

We've confirmed that you have been contacted and your query resolved. Please accept our sincerest apologies for any inconvenience this matter may have caused.

Regards
MedXpress Team