*********** claims department likes to harass service providers and not pay claims

<p>I submitted a claim to Discovery twice. The first time i used the online facility and after a week, no one at Discovery could locate this claim. The second time I emailed the claim. Again after a week, no one could pick this claim up. I spoke to a manager and after 2 days, the claim was found. A few days later, I see that the claim is approvded, but instead of paying me the amount, they decide to pay the provider. In the email i sent for the claim, i point out that i have already paid the provider and that the claim should be paid to myself. I spoke to a manager again, and now it would seem that the claims departmen is continously calling and bothering the accounts deparment for the service provider. Nothing grates me more than incompitance and then having to be inconvinced by someone elses incompetence. I am also deeply embarrassed at the fact that this has now gotten to the level, where this lack of competence is now involving a third party who has nothing to do with this claim as i submitted it myself. Im going as far as to say that this is basically a form of harrasment. Please get your facts and house in order, and get this claim resolved. This is supposed to be a professional company, not a clown show.</p>