*********** Call service agent

<p>Money was taken out of my savings instead of my prescribed minmum benefits, despite the correct ICD code being used. I lodged a query and was handed over to a call service agent (Vernon Chetty) from the chronic divison. He was both confused, rude and unhelpful. giving various invalid easons as to why the amount was deducted from my savings. when i asked to speak to a manager he said that none were available. reference number for the call ********** 357. I would appreciate that a competent manager/consultant contact me to resolve this matter.</p>